Health insurance risk management

One chain from policy to provider payment.

MedicalBytes administers health risk from the moment a policy is signed to the moment a provider is paid. Nothing enters the chain unverified, and nothing leaves it unrecorded.

MedicalBytes console showing member verification and benefit balance
Identity verifiedFingerprint · 0.4s
Optical sub-limit$185 of $300 left

Built for the organisations that carry health risk

  • TPA Third party administrators
  • MS Medical schemes
  • IN Insurers & underwriters
  • HG Hospital groups
  • PH Pharmacy networks
  • CL Clinics & day facilities
  • LB Pathology & imaging
  • BR Brokers & intermediaries
  • HR Corporate HR & benefits
  • TPA Third party administrators
  • MS Medical schemes
  • IN Insurers & underwriters
  • HG Hospital groups
  • PH Pharmacy networks
  • CL Clinics & day facilities
  • LB Pathology & imaging
  • BR Brokers & intermediaries
  • HR Corporate HR & benefits
The problem

Cover does not fail loudly.
It leaks quietly.

Very little of the loss in a health benefit pool comes from one dramatic event. It accumulates a few percent at a time, in places that are individually defensible and collectively expensive.

Members who are not who they say they are

Cards are shared, dependants age out, terminations arrive late, and the claim is already paid.

Benefits tracked outside the system

Sub-limits kept on spreadsheets, so the limit becomes known only after it has been exceeded.

Invoices keyed by hand

Every manual capture is a transcription risk, a payment delay and a dispute waiting to happen.

The rulebook applied unevenly

Two assessors, two answers, and a variance nobody can price, defend or explain to a regulator.

The design principle behind every feature: capture data once, at source, verified; validate it against rules held in one place; then let every later decision be made automatically from that trusted data, escalating to human judgement only where judgement genuinely adds value.

How the chain works
Everything in one chain

Four control points. One continuous record of liability.

From the moment a member presents to the moment a provider is settled, MedicalBytes keeps every record, rule and receipt in one place, and every decision inherits verified data from the step before it.

01

Prove the person

Fingerprint or face verification at the front desk, matched against the enrolled member register.

  • Sub-second one-to-one matching
  • Liveness and anti-spoofing checks
  • Offline capture with deferred sync
02

Decide before treatment

Cover, clinical appropriateness and affordability settled up front, automatically where the rules allow.

  • Live benefit and sub-limit balance
  • Straight-through auto-authorisation
  • Clinical review only where it adds value
03

Read any invoice

Paper, PDF, photograph or electronic feed converted into clean, coded, validated structured data.

  • OCR with per-provider layout training
  • ICD-10 and CPT coding applied
  • Duplicate line and invoice detection
04

Pay what is due

The full rulebook applied per line, then a reconciled payment run with approval ceilings enforced.

  • Line-level adjudication and audit
  • Segregation of duties on every run
  • Remittances and provider statements
Platform architecture

The features, in the order they operate

The architecture is deliberately linear. Each stage inherits verified data from the stage before it, and the integrity of the final payment depends on the integrity of every step that preceded it.

Features 1 and 2 are foundational reference layers · 3 to 7 govern entitlement and prospective control · 8 to 11 govern processing and settlement · 12 closes the loop.

Control & assurance

Every member proven.
Every line traceable.

Trust is not a badge on a website. It is a process behind every encounter: identity verified at source, entitlement resolved from one rulebook, and a decision on every claim line that can be traced back to the rule, the version and the user that produced it.

12Features from access control to insight
<1sBiometric one-to-one match at the desk
2Modalities: fingerprint and face
0Claim lines paid without the rulebook
  • POPIA-aligned data controls
  • Encrypted biometric templates, never raw images
  • Segregation of duties enforced
  • Immutable audit trail, before and after values
  • Effective-dated tariffs and plan versions

What the chain records

Illustrative
BVMember verified by fingerprintBryanston Gate · Tier 2 clinic0.4s
PAPre-authorisation auto-approvedAUTH-2026-41883 · funds reserved$224
INInvoice read and coded4 lines · confidence 0.97PDF
TALine repriced to contractReason code TAR-03 · provider notified-$24
EXException routed to clinical deskDiagnosis-procedure mismatchqueued
SLSub-limit threshold reachedOptical · 80% consumed, member alertedalert
DDDuplicate invoice blockedSame lines, second channelstopped
CRProvider credential expiringAuto-suspension in 14 daysflagged
PRPayment run reconciledMaker, checker and payer separatedsettled
BVMember verified by fingerprintBryanston Gate · Tier 2 clinic0.4s
PAPre-authorisation auto-approvedAUTH-2026-41883 · funds reserved$224
INInvoice read and coded4 lines · confidence 0.97PDF
TALine repriced to contractReason code TAR-03 · provider notified-$24
EXException routed to clinical deskDiagnosis-procedure mismatchqueued
SLSub-limit threshold reachedOptical · 80% consumed, member alertedalert
DDDuplicate invoice blockedSame lines, second channelstopped
CRProvider credential expiringAuto-suspension in 14 daysflagged
PRPayment run reconciledMaker, checker and payer separatedsettled

Tariff sets, scheme rules and provider contract terms are loaded per client, so the engine adjudicates against your rulebook, not a generic one.

Who it is for

Three buyers, three problems

The same chain, entered from three directions. Each stakeholder gets the control they are accountable for, and none of them has to trust a number they cannot trace.

Third party administrators

Administer more lives with the same desk.

  • Straight-through adjudication on the clean majority of claims
  • Exceptions routed by reason code to the desk that can resolve them
  • Defensible variance on every claim line, with the rule attached
  • Multi-client, multi-scheme separation enforced by access control
Talk to us about your book

Hospitals, pharmacies & clinics

Know you will be paid before you treat.

  • Biometric verification and a live benefit check at the front desk
  • Pre-authorisation decided up front, with the amount and validity stated
  • Fewer rejections at submission, because the checks ran before the visit
  • Submission tracking, remittance advice and predictable settlement dates
See the provider portal

Insurers & medical schemes

See the risk while you can still price it.

  • Live loss ratio and utilisation by scheme, client, plan and benefit
  • Leakage isolated by cause instead of reported as a single number
  • Product design evidence taken from real consumption, not assumption
  • Examinable evidence for internal audit, external audit and the regulator
Request a risk review
Our solutions

One platform, a portal for every role

Everyone in the chain works in the same data, scoped by role-based access control, so the provider, the administrator and the HR client are never arguing about different versions.

Walk your own claims

Bring a sample. We will show you the chain.

Give us a set of real claims and we will run them through the engine line by line: identity, entitlement, authorisation, coding, adjudication and settlement.