Identity assurance

Prove the person, then trust the claim

Everything downstream (authorisation, adjudication and payment) is only as trustworthy as this step. It is deliberately the hardest thing in the platform to bypass.

Fingerprint primary, face as the deliberate fallback
Sub-second one-to-one matching, offline capable
Encrypted templates, never raw images

Verification

Prove the person,
then trust the claim

Everything downstream (authorisation, adjudication and payment) is only as trustworthy as this step. It is deliberately the hardest thing in the platform to bypass.

Biometric identification

Fingerprint and face verification at the point of service, in seconds, with liveness detection and offline capability where connectivity is unreliable.

Live entitlement

Membership, dependants, waiting periods, exclusions and terminations all resolved at the moment of the check, not in next month's reconciliation.

Consumption in real time

Every benefit and sub-limit checked against what has already been used, including amounts another facility has reserved but not yet claimed.

See a live verification Read feature 04

MedicalBytes point-of-service verification: member, verification status, photo and symptoms

Fingerprint matched0.4s · liveness passed

Encounter stampedMember · facility · time

Feature 04 in detail

How identity assurance actually works

Fingerprint is the primary modality. Facial recognition is the deliberate fallback, for infants, the elderly, manual labourers with degraded ridges, and clinical situations where the hands are unavailable.

01

Enrol once

Multiple fingers plus a facial template captured at onboarding or first visit, with liveness detection and consent recorded.

Encrypted mathematical templates, never raw images
One-to-many de-duplication at enrolment
Guardian-assisted flows for minors and dependants

02

Verify at the desk

One-to-one matching in under a second, before services are rendered, online or off.

Offline capability with deferred synchronisation
Anti-spoofing against print, replay and artificial prints
Encounter stamped: member, facility, time

03

Handle the exceptions

Genuine failure-to-enrol and failure-to-capture cases have a defined route, not a workaround.

Named override authority per role
Mandatory reason codes on every override
Full audit trail with before and after values

04

Watch the pattern

A verified attendance baseline is what makes abnormal behaviour visible at all.

Impossible-journey detection across facilities
Abnormal visit frequency by member and provider
Verification-failure clustering by facility

Why this feature is load-bearing. A verified encounter is undeniable proof of service. It ends card sharing and impersonation, it strengthens the payer's position in a provider dispute, and it gives the platform the attendance baseline against which phantom billing becomes immediately visible.

See a live verification

Control & assurance

Every member proven.
Every line traceable.

Trust is not a badge on a website. It is a process behind every encounter: identity verified at source, entitlement resolved from one rulebook, and a decision on every claim line that can be traced back to the rule, the version and the user that produced it.

12Features from access control to insight

<1sBiometric one-to-one match at the desk

2Modalities: fingerprint and face

0Claim lines paid without the rulebook

POPIA-aligned data controls
Encrypted biometric templates, never raw images
Segregation of duties enforced
Immutable audit trail, before and after values
Effective-dated tariffs and plan versions

What the chain records

Illustrative

BVMember verified by fingerprintBryanston Gate · Tier 2 clinic0.4s

PAPre-authorisation auto-approvedAUTH-2026-41883 · funds reserved$224

INInvoice read and coded4 lines · confidence 0.97PDF

TALine repriced to contractReason code TAR-03 · provider notified-$24

EXException routed to clinical deskDiagnosis-procedure mismatchqueued

SLSub-limit threshold reachedOptical · 80% consumed, member alertedalert

DDDuplicate invoice blockedSame lines, second channelstopped

CRProvider credential expiringAuto-suspension in 14 daysflagged

PRPayment run reconciledMaker, checker and payer separatedsettled